Welcome to Skoola. At Skoola, we aim to provide a smooth and reliable shopping experience for our customers. This Shipping, Return, and Refund Policy outlines the terms and conditions related to order delivery, product returns, and refund procedures when purchasing through our website https://skoola.net/.

By placing an order on our Site, you acknowledge that you have read, understood, and agreed to the terms stated in this policy. These terms are designed to ensure transparency and protect both the customer and Skoola in all transactions conducted through the Site.

If you have any questions regarding shipping, returns, or refunds, please contact our support team for assistance.

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Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for shopping with Skoola. We are committed to delivering your orders safely and efficiently.

1. Shipping Coverage

We currently deliver to all major cities and regions within Egypt. Delivery availability may vary depending on your location.

2. Order Processing Time

All orders are processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times:

• Cairo & Giza: 2–4 business days

• Major cities: 3–5 business days

• Remote areas: 4–7 business days

Delivery times may vary depending on product availability and shipping conditions.

4. Shipping Partners

Orders are delivered through our trusted third-party logistics partners.

5. Shipping Fees

Shipping fees are calculated at checkout depending on the delivery location and order size.

6. Delivery Delays

While we aim to deliver on time, delays may occur due to factors beyond our control such as weather conditions, courier issues, or public holidays.

7. Incorrect Address

Customers are responsible for providing accurate shipping details. Skoola is not responsible for delays or failed deliveries due to incorrect information.

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Refund & Return Policy

Refund & Return Policy

At Skoola, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund under the following conditions.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged

• The product is defective

• The wrong item was delivered

2. Condition of Returned Products

To be eligible for a return:

• The product must be unused

• It must be returned in original packaging

• All original tags and accessories must be included

3. Non-Returnable Items

Certain items may not be eligible for return including:

• Used products

• Products damaged due to misuse

• Customized or special-order products

4. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued through the original payment method whenever possible

5. Shipping Costs for Returns

Shipping costs for returning items may be the responsibility of the customer unless the return is due to a defective or incorrect product.

6. Cash on Delivery Orders

For orders paid using Cash on Delivery, refunds will be issued through bank transfer or another agreed payment method.

7. Contact for Returns

To request a return, please contact our support team with your order details.