At Skoola, we want you to be completely satisfied with your purchase. If you are not happy with a product, please review our refund and return policy below.
1. Eligibility for Returns
-
Items must be returned within 14 days of delivery.
-
Products must be unused, unwashed, and in original packaging with tags intact.
-
Custom-made items (such as school uniforms tailored to your school) may have limited or no return eligibility unless defective.
2. Process for Returns
-
Contact us at info@skoola.net or call (+20) 010‑01018042 to initiate a return.
-
Provide your order number and reason for the return.
-
We will give you instructions for shipping the item back.
3. Refunds
-
Once we receive and inspect your returned product, a refund will be processed.
-
Refunds will be issued to the original payment method used at the time of purchase.
-
Please allow up to 7 business days for the refund to appear on your account.
4. Exchanges
-
Exchanges are possible if the item is in stock and meets return eligibility criteria.
-
Contact our support team for assistance with exchanges.
5. Shipping Costs for Returns
-
Customers are responsible for return shipping costs unless the product is defective or incorrect.
-
Skoola recommends using a trackable shipping service for returns to ensure safe delivery.
6. Damaged or Defective Items
-
If your product arrives damaged or defective, contact us immediately with a photo of the item.
-
We will replace the item or provide a full refund, including shipping costs.
7. Contact Us
For any questions regarding returns or refunds:
📞 Phone: (+20) 010‑01018042
📍 Address: New Cairo
📧 Email: info@skoola.net